Return Policy

Return Process

MyHydrate products carry a 30-day money back guarantee. To be eligible for a return, your item must be unused, and in the same condition that you received it. It must also be in the original packaging. Discounted items are final sale and are not eligible for return or exchange. Items that are delivered to an incorrect address, refused upon delivery, or returned unused will be subject to a 20% restocking fee.

Return Request

To request a return for any MyHydrate product, please contact our customer support team at: support@myhydrate.com

You will need to include your name, phone number, Order ID, product you wish to return, and a brief summary of your request (Return for Exchange or Return for Refund) in your email. To complete your return, we will require a receipt or proof of purchase.

Upon acceptance of a return request, our customer support team will issue you a ‘Return Material Authorization’ (RMA) tracking number. Please do not send your purchase back to the manufacturer. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. Please consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

Return for Exchanges (if applicable)

We only replace items if they are defective or damaged and only issue exchanges for the same item.

If you need to request a replacement product, please contact our customer support team at: support@myhydrate.com and follow the instructions above (in the Return Process).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your request. We will also notify you of the approval or rejection of your exchange (if applicable). If your request is approved, a replacement order will be shipped within five to seven business days of receipt of the returned original product.

Return for Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (if applicable).

If you are approved, then your refund will be processed, and within five to seven business days a credit will be applied to your credit card or original method of payment. The maximum credit refunded will be the original invoice value of your purchase less the cost of shipping and handling.

If you haven’t received your refund, please check your bank account first to see if it has been posted. If not, then contact your credit card company as it may take some time before your refund is officially posted.

If you are still experiencing problems, please contact our customer support team at: support@myhydrate.com