What is MyHydrate?

MyHydrate is the result of a four-year quest to deliver an innovative alternative to the common water bottle. It consists of a container made entirely from FDA-approved Tritan™ and the screw-on cap with electronic smart disk. MyHydrate features include:

  • Surfaces are made from FDA food-grade materials
  • The cap seal, pour spout, and valve are 100 percent silicone
  • Spill-proof design includes a unique patented valve that opens with the push of a button
  • Removable electronic smart disk to track hydration progress and remind you to drink
  • Smart enough to be aware of ambient temperature
  • Drink tracking resets manually at anytime or automatically every 24 hours
  • Dishwasher-safe - after removing electronic smart disk - to encourage proper sanitation
  • Convertible loop to cover the drinking spout or serve as a carrying handle
  • Hands-free carrying with clip that slides on a pocket, backpack, purse, stroller, belt, or bag
  • Impact-resistant plastic 22-ounce container that's GREENGUARD Indoor Air Quality Certified®

MyHydrate is the healthy eco-friendly way to hydrate throughout the day, every day. 

Can MyHydrate be frozen or refrigerated?

Yes! Be sure to remove the electronic smart disk from the cap to avoid condensation or other conditions that may cause moisture in the cap mechanism.

Tritan® container: The container can be refrigerated or frozen. When freezing, do not fill to the top (we recommend no more than 3/4 full) to allow room for the liquid to expand as it hardens.

MyHydrate cap: Remove the electronic smart disk before freezing or refrigerating the cap. Make sure the container is in an upright position.

Can MyHydrate handle hot water/tea/coffee?

Using warm liquids in MyHydrate should be fine, but you should avoid the use of extremely hot or boiling liquids. Drinking boiling or hot liquids through the spout can be unsafe.

Tritan® container: Do not boil the container and do not use with boiling or extremely hot liquids. Avoid temperatures over 120° F (50° C).

MyHydrate cap: Take care to not boil the cap and do not use for drinking boiling or hot liquids – the electronic smart disk is water resistant but not water proof. Do not immerse the electronic smart disk in water or it will be damaged!

What kind of battery is used to power the electronic smart disk?

The MyHydrate electronic smart disk uses a CR2032 lithium battery that is widely available at popular drug, hardware, and electronics stores where batteries are sold. It's easy to change the battery yourself or take the electronic smart disk to a local watch repair shop.

How much liquid will MyHydrate hold?

The MyHydrate container holds 22 ounces (650 milliliters, 2.75 cups).

Is MyHydrate spill-proof?

The patented design opens the valve when the button is depressed while tilting to drink or pour and closes automatically when the button is released. Clean regularly as recommended for best results.

Can MyHydrate be microwaved?

Microwaving MyHydrate is not a good idea.  

Tritan® container: Do not use the container for warming liquids in the microwave. Do not use for cooking or boiling. Best to avoid the use of any hot liquids.

MyHydrate cap: Never place the cap, including the electronic smart disk, in the microwave because it contains metal parts.

Is MyHydrate dishwasher safe?

Yes. Place the cap on the top rack of the dishwasher. The container can be placed anywhere in the dishwasher. Be sure to remove the electronic smart disk before washing the cap and container manually or in the dishwasher. And don't forget to separate the cap and container when washing.

Does MyHydrate add a taste or smell to liquids?

MyHydrate is made from FDA food-grade materials that are tasteless and odorless. Wash container and let it air dry before first use. Most odor and taste issues arise when containers are stored in wet areas, when left sealed for long periods of time with liquid inside, or when cared for incorrectly. Frequent cleaning will improve your MyHydrate experience. Routinely clean using a dishwasher without heated drying, or hand wash thoroughly in warm soapy water and let it completely air dry before using again. Separate cap and container when cleaning. Do not immerse electronic smart disk in water or place in the dishwasher.

Does MyHydrate have a warranty?

MyHydrate products carry a 30-day money back guarantee. If you wish to return it for any reason, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Discounted items are final sale and are not eligible for return or exchange. See the Return Policy for additional details.

How can I change my order (quantity, shipping, billing address, etc)?

MyHydrate is committed to providing the best service possible and we want you to be happy. We work hard to process orders accurately and quickly and will gladly help you with any change. Please contact us as soon as possible If you wish to change an order for any reason. In-stock items ship within 24 hours from our warehouse in California so it is important that you contact us before the order is processed and shipped.

When will I receive my MyHydrate?

Orders are processed on business days within 24 hours and shipped from our warehouse in California. Shipping time varies based on the service selected at the time of purchase, delivery address, product availability, and time of the week/year. When we process your order, we will send email communicating the shipment tracking number, link to shipper, and status updates. Contact the shipper or MyHydrate Customer Care (800) 590-8580 for assistance.

Can I cancel my order?

If you wish to cancel an order for any reason, please contact us as soon as possible. In-stock items ship within 24 hours from our warehouse in California so it is important that you contact us before the order is processed and shipped. We will do our best to help with whatever changes you need to make.

Contact Us

Have a question or need help?

Use the form on the right or contact us at support@myhydrate.com

What's the status of my order?

You can call us at 1 800-590-8580 or use the online tool here. All you need is your order number and email address.

Send a message

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Return Process

MyHydrate products carry a 30-day money back guarantee. To be eligible for a return, your item must be unused, and in the same condition that you received it. It must also be in the original packaging. Discounted items are final sale and are not eligible for return or exchange. Items that are delivered to an incorrect address, refused upon delivery, or returned unused will be subject to a 20% restocking fee.

Return Request

To request a return for any MyHydrate product, please contact our customer support team at: support@myhydrate.com

You will need to include your name, phone number, Order ID, product you wish to return, and a brief summary of your request (Return for Exchange or Return for Refund) in your email. To complete your return, we will require a receipt or proof of purchase.

Upon acceptance of a return request, our customer support team will issue you a ‘Return Material Authorization’ (RMA) tracking number. Please do not send your purchase back to the manufacturer. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. Please consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

Return for Exchanges (if applicable)

We only replace items if they are defective or damaged and only issue exchanges for the same item.

If you need to request a replacement product, please contact our customer support team at: support@myhydrate.com and follow the instructions above (in the Return Process).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your request. We will also notify you of the approval or rejection of your exchange (if applicable). If your request is approved, a replacement order will be shipped within five to seven business days of receipt of the returned original product.

Return for Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (if applicable).

If you are approved, then your refund will be processed, and within five to seven business days a credit will be applied to your credit card or original method of payment. The maximum credit refunded will be the original invoice value of your purchase less the cost of shipping and handling.

If you haven’t received your refund, please check your bank account first to see if it has been posted. If not, then contact your credit card company as it may take some time before your refund is officially posted.

If you are still experiencing problems, please contact our customer support team at: support@myhydrate.com

At MyHydrate, we are committed to protecting your privacy and want you to feel comfortable using our web site. Please take a moment to read this Privacy Policy to understand how MyHydrate collects, protects, uses and discloses the personal information you provide to us.

This Privacy Policy applies to all personal identifiable information that is collected, used or disclosed by MyHydrate. In it, we describe what we do with your information, the choices you have, and we provide you with information for how to change your privacy preferences, update your contact information or request to be removed from our list.

We also collect aggregate information from web site users, but this information does not identify you personally, and therefore is not considered personal information. We use aggregate information to tell us, for example, how many people visit our web site on a given day or during a given timeframe. See the section entitled “Web site Information and Cookies” below for further detail about aggregate information.

Your use of our web site indicates your consent to the collection, use and disclosure of your personal information in accordance with this Statement.

Personal Information Collected and How It Is Used By MyHydrate
MyHydrate collects personal information in order to provide certain services to its customers, such as allowing them to purchase products over the internet, allowing them to request promotional materials, or participate in special promotional offers or contests. We could not do any of these things without collecting your data. Also, if you contact customer service for any reason, we collect your data so that we may properly assist you or respond to your customer service request.

MyHydrate will use the personal information you provide either for the fulfillment of the service request (e.g. sending your product order or the requested promotional item), or for administering a program. MyHydrate may also use certain personal information that you provide or that we may collect in aggregate form to facilitate the development of products and services. When obtaining information from you, MyHydrate will ask only for the information we reasonably need to provide the product or service you have requested.

Disclosure Of Your Personal Information
We may disclose personal information to other companies in connection with marketing efforts including but not limited to direct marketing, which may have no relationship to us. Furthermore, we may sell, license, or share your information with third-parties for various marketing purposes, including but not limited to telemarketing, e-mail marketing, text messaging, and direct mail. However, we do provide such information to our service providers that we have retained to perform the requested fulfillment of services such as purchase delivery, direct mail and e-mail. MyHydrate ensures that all service providers who access your data are PCI compliant. This refers to the Payment Card Industry Data Security Standards and is the highest level of compliance possible.

MyHydrate may also disclose your personal information to government agencies or regulatory authorities where required by law. MyHydrate will never reveal your personal information to any third party without your prior knowledge and consent, unless required to do so by law.

In the event that MyHydrate or any of its assets are acquired by a third party, personal information held by us may be transferred to the third party.

Indicating Your Privacy Preferences
Except as may be required in order to process a transaction, you may choose whether or not to give us your personal information, and if you do, how we may use it. If we request your personal information, we will tell you why we are collecting it and seek your consent. Sometimes you will be asked to give your consent expressly (such as by checking a box or clicking on a web page). Other times we may obtain your consent implicitly by asking you to provide information with stated purposes but without any express statement of consent, such as when you order a product, request a catalog, or when you respond to surveys. In those cases, your consent is implied by the fact that you are willingly participating by providing us your data.

We do not disseminate or use your data without either of these methods of your consent.

You may notify us at any time that you do not want us to use your information for any purposes that are not required to complete a transaction by contacting us in any of the ways described at the end of this Privacy Policy. You may at any time withdraw or change your consent to our use and disclosure of your information, or request that we delete your information from our files, subject to any legal or contractual restrictions.

Children
We do not market to, or knowingly collect any information from, minors.

Protection Of Personal Information
MyHydrate and/or its providers employ physical, electronic, and procedural safeguards to protect the personal information you provide to us. All credit card data is handled exclusively by companies possessing PCI compliance, and is never accessible to nor shared with anyone else, ever.

Information Retention
We retain your information as long as it is required for the purposes identified when you provided that information to us, or for any new purposes to which you thereafter consented. Information is maintained on file thereafter for sufficient time to permit any necessary follow-up. Certain information is retained for longer periods for our internal audit and quality control purposes.

Our web site tracking program collects aggregate (non-identifiable) information about the number of visitors, the types of browsers or Internet Service Providers (ISPs) used, and the number of times and length of time a customer spends on a particular page. Data about these pages visited, referring pages, and exit pages are commonly known as “log files.” We also collect date through “cookies,” which is a term that refers to small text files transferred from a web site to a visitor’s computer hard drive, which enables the web site to track the visitor’s activities while browsing that web site. This data helps us measure the popularity and effectiveness of the different sections of this web site, which in turn allows us to make changes to make the web site more customer-friendly. Web browsers allow a computer user to disable the use of cookies if you should choose to. Please note, however, that blocking cookies often disrupts the functions of a web site ad may interfere with your ability to utilize all of its features.

We occasionally use e-mail to send announcements regarding new products, services, or promotions that would be of interest to our customers. We will send you email only if you have provided us with your email address and have consented to receiving email from us. You can choose to unsubscribe to MyHydrate e-mail lists at any time by sending a request to legal@myhydrate.com

Updates to the Privacy Statement
We recommend that you review this Privacy Statement periodically, as MyHydrate reserves the right to change its terms at any time and apply these revised terms to all information previously collected. If we decide to change provisions of our Privacy Statement, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. Your continued use of MyHydrate.com following the posting of any revised Privacy Statements will be considered implicit consent to any revisions.

Introduction

MyHydrate. ("MyHydrate", "we" or "us") maintains this product site (the "Website"), for your personal entertainment, information, education and to provide information and products for individuals looking for products and services distributed by MyHydrate. This Website is provided to you, and if you are a minor, also to your parents or legal guardians (collectively, "you" or "your"), under these "Terms of Use" and any amendments or supplements to them (collectively referred to as this "Agreement") that may be posted by MyHydrate from time to time.

Your use of this Website, including informational materials or any other services provided through the Website, shall be deemed to constitute your consent to be bound by the terms and conditions of this Agreement and shall be enforceable in the same way as if you had signed this Agreement. If you are not willing to accept the terms and conditions in this Agreement, we ask that you do not use the Website or order any items from it. This Agreement governs and applies to your access to and use of this Website and its related domains on which this document appears, any order you place through this Website and Websites on which the document appears, and, as applicable, your use of other products or services of MyHydrate. To the extent of any express inconsistency with any other agreement you may have with MyHydrate for products, services, or otherwise, that other agreement shall prevail unless explicitly stated therein. If this Agreement refers or relates to a clause that is not part of that other agreement, then these terms shall apply therein as well, if you are a user of the Website.

MyHydrate will use the information you provide to process and ship your orders (including disclosing your name and address to fulfillment houses and delivery services such as UPS or USPS); to contact you about the status of your orders; create an account for later use so that you do not need to re-enter the information for each subsequent order; and as otherwise indicated by our site's Privacy Policy. Further, you agree that we may disclose your personal information to a third party if we believe in good faith that the law or legal process requires it, to protect the rights or property of MyHydrate or others, or as otherwise described in our site's Privacy Policy.

Website Audience

This Website is intended for visitors from the United States (a Website ending in .ca is intended for visitors from Canada). The Website is not intended for any children under the age of 13. IF YOU ARE 13 TO 17 YEARS OF AGE, YOU MUST USE THIS SITE AND/OR PURCHASE AND USE MYHYDRATE'S PRODUCTS OR SERVICES ONLY WITH THE INVOLVEMENT OF YOUR PARENT OR GUARDIAN.

Modification or Suspension of the Web Site

You agree that MyHydrate, in its sole discretion, may make, and at any time, modify, discontinue, or suspend its operation of this Website, or any part thereof, temporarily or permanently, without notice to you, and you agree that MyHydrate will not be liable for the consequences of doing so.

Ownership

The Website is owned by MyHydrate. All right, title, and interest to the content displayed on the Website (excluding User Content, as defined below), are the property of MyHydrate or its partners, agents or third parties.

Use of Site

You may upload any photographs, comments, video clips, reviews and other content to the Website, so long as the content ("Submitted Content") is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not attempt to obtain unauthorized access to the Website or portions of the Website that are restricted from general access, create or use a false identity on this Website, impersonate any person or entity or otherwise mislead as to the origin of the content, collect or store personal data about others, share your account information, or allow any person besides yourself to use your account to access the Website. MyHydrate reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant MyHydrate a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant MyHydrate and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify MyHydrate for all claims resulting from content you supply. MyHydrate has the right but not the obligation to monitor and edit or remove any activity or content. MyHydrate takes no responsibility and assumes no liability for any content posted by you or any third party.

By transmitting or posting any communications or materials to the Website, you agree that MyHydrate or any of its affiliates may use your communications or materials for any purpose, including reproduction, transmission, publication, broadcast and posting. MyHydrate and its affiliates are free to use any ideas, concepts or know-how contained in such communications or materials for any purpose whatsoever including, but not limited to developing, manufacturing, distributing and marketing products using such information.

Protection of Intellectual Property Rights and License

You acknowledge that content available through the Website, including without limitation, content in the form of text, graphics, software, music, sound, photographs, and videos, and content provided by suppliers, sponsors, or third-party advertisers ("Intellectual Property Rights"), is protected by copyrights, trademarks, patents, or other proprietary rights and laws. Except as expressly authorized by MyHydrate herein, you agree not to copy, modify, rent, lease, loan, sell, assign, distribute, license, reverse engineer, or create derivative works based on the Website or any content (including without limitation, any software) available through the Website. You are hereby granted a nonexclusive, nontransferable, revocable, limited license to view, copy and print content retrieved from the Website for the sole purpose of placing an order via the Website or using the Website as a shopping and education resource, provided that you do not remove or obscure the copyright notice or other notices displayed on the content. You may not copy or use the content obtained through the Website in any other way or for any other purpose. You may not copy, reprint, modify, distribute, or sell content retrieved from the Website in any way, for any commercial use or provide it to any commercial source, including other web sites, regardless of whether you receive compensation, without the prior written permission of MyHydrate. You may not frame any trademark, logo, or other proprietary information on this Website without the express written consent of MyHydrate. Except as expressly provided in this Agreement, nothing contained in this Agreement or on the Website shall be construed as conferring any other license or right, expressly, by implication, by estoppel, or otherwise under any of MyHydrate's Intellectual Property Rights or under any third party's Intellectual Property Rights. Any rights not expressly granted herein are reserved.

Compliance With Laws

You agree to comply with all applicable local laws regarding your use of the Website, including, without limitation, laws regarding import/export of technical data by virtue of your online transmission.

Links to Other Sites

The Website may provide links to other websites and/or resources, including advertisers, over which MyHydrate has no control. These links are provided solely as a convenience to users and should not be construed as an endorsement by MyHydrate of content, items, or services on those third-party websites. You access and use such sites, including the content, items or services on those sites, solely at your own risk. MyHydrate makes no representations or warranties with respect to the content, ownership, or legality of any such linked websites. You agree that MyHydrate has no responsibility or liability for the availability of such external websites or resources, or for the content, advertising, products, or other materials available through such websites or resources. When you leave this Website via a link to another website, you will be subject to the Privacy Policy and the Terms of Use of such other website.

Content Disclaimer

THE INFORMATION (INCLUDING, WITHOUT LIMITATION, ADVICE AND RECOMMENDATIONS) ON THE WEBSITE IS INTENDED SOLELY AS A GENERAL EDUCATIONAL AID. IT IS NOT INTENDED AS MEDICAL OR HEALTHCARE ADVICE, OR TO BE USED FOR MEDICAL DIAGNOSIS OR TREATMENT, FOR ANY INDIVIDUAL PROBLEM. IT IS ALSO NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE AND SERVICES FROM A QUALIFIED HEALTHCARE PROVIDER FAMILIAR WITH YOUR UNIQUE FACTS. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER REGARDING ANY MEDICAL CONDITION AND BEFORE STARTING ANY NEW TREATMENT. YOUR USE OF THE WEBSITE IS SUBJECT TO THE ADDITIONAL DISCLAIMERS AND CAVEATS THAT MAY APPEAR THROUGHOUT THE WEBSITE.

MYHYDRATE AND ITS AGENTS ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE INFORMATION, SERVICES, OR OTHER MATERIAL ON THE WEBSITE. WHILE MYHYDRATE STRIVES TO KEEP THE INFORMATION ON THE WEBSITE ACCURATE, COMPLETE, AND UP-TO-DATE, MYHYDRATE CANNOT GUARANTEE, AND WILL NOT BE RESPONSIBLE FOR, ANY DAMAGE OR LOSS RELATED TO THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION ON THE WEBSITE.

Disclaimer of Warranties With Respect to Use of Web Site

THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EXCEPT AS SPECIFICALLY PROVIDED HEREIN, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, MYHYDRATE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

WHILE MYHYDRATE USES REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP TO DATE INFORMATION ON THE WEBSITE, MYHYDRATE DOES NOT MAKE ANY WARRANTY THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS, OR THAT ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. MYHYDRATE MAKES NO WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR AS TO THE ACCURACY, QUALITY, OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEBSITE.

YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS USED AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM MyHydrate OR THROUGH THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

Privacy

The information that we obtain through your use of the Website, whether through the registration process or otherwise, is subject to our Privacy Policy. That Privacy Policy addresses our collection and use of the data you provide to us, including your rights relative to that information. Please review the Privacy Policy before you use the Website. If you are unwilling to accept the terms and conditions of the Privacy Policy, we ask that you not use the Website or post or order any items from it.